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Brother printer is in an error state
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petergroft
6 posts
Apr 09, 2023
11:03 PM
If your Brother printer is showing an "Error State" message, it typically indicates that there is an issue with the printer that needs to be resolved before it can resume normal operation. Here are some steps you can try to troubleshoot and resolve the error state issue with your Brother printer:

Check for paper jams: Open the printer's paper tray and inspect for any jammed paper. If you find any, gently remove it, making sure to follow the printer's instructions for removing paper jams.

Restart your printer: Turn off your Brother printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. Sometimes, a simple restart can help resolve printer errors.

Check ink/toner cartridges: Ensure that your printer's ink or toner cartridges are properly installed and have enough ink or toner to print. Replace any empty or low cartridges.

Update printer drivers: Outdated printer drivers can cause errors. Visit the Brother website and check for the latest drivers for your printer model. Download and install the updated drivers, following Brother's instructions.

Clear print queue: If there are any pending print jobs in the printer queue, it can cause an error state. Clear the print queue by going to your computer's printer settings, locating your Brother printer, and cancelling any pending print jobs.

Check for hardware issues: Inspect your printer for any visible hardware issues, such as loose cables, paper sensors that may be stuck, or any other physical damage. If you find any problems, consider contacting Brother support for further assistance.

Reset the printer: Some Brother printers have a reset function that can help resolve errors. Refer to your printer's user manual or Brother's website for instructions on how to perform a reset.

Greetings,
Peter
Rachel namia Gomez
2 posts
Apr 13, 2023
11:56 PM
1. Set your Brother printer as the default printer
If your printer is not set as the default printer, you can have the brother printer in error state.
Follow these below steps to set as default:

Firstly, go to the control panel.
brother-printer-error-state-control-panel

Then, click on the ‘Device and Printer’ option
Device and Printers

Next, select your Brother printer from the list of available printers and right click on it.
Next, tap on ‘Set as default printer’ option.
set as default

Lastly, restart your printer and PC you will get resolved from error state in Brother Printer.
2. Make ‘Printer offline’ and ‘Pause Printer’ option uncheck
If both these options are checked in your settings option, the Brother printer will appear in an error state.

Therefore, here we will show you how you can turn the Brother printer from online mode to offline mode.

Firstly, go to the windows search and type ‘Run’ to open the dialog box.
Type Control panel to open the window > click on the ‘Devices and Printers’ option.
type control panel in run box

1

Now right click on the printer and select ‘see what’s printing’ option
see-whats-printing

Next, from the top left, uncheck both options – ‘Pause Printing’ and ‘Use Printer Offline’
3

Lastly, reboot your printer to check if the error state problem is gone. If not, try the next method.
3. Set Print Spooler Service Startup Type – ‘Automatic ‘
If the print spooler service is not running properly, then you might face a Brother printer in an error state on windows or Mac pc.

However, this issue can be solved by setting the spooler setting to automatic by following the below steps –

Go to the Run Dialog box and Type ‘services.msc’ and click on ‘OK’.
in-the-run-box-type-servicesmsc-and-press-enter

Now, from the next window point to the ‘Print spooler’ and do right-click on it.
If the spooler is not running, click on ‘start’ or ‘restart’ option.
Capture 1

Thereafter, agin go to the print spooler and right-click on it > Select Properties
properties

And Set the Startup type > Automatic and hit ‘OK’ and click on ‘Apply’.
Automatic Type

Now your error state problem will be resolved and the printer will return back to normal printing.

Regards,
Rachel Gomez
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3 posts
Jun 24, 2023
4:43 AM
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petergroft
15 posts
Aug 22, 2023
11:36 PM
When a Brother printer is in an "error state," it means that there is an issue preventing the printer from functioning correctly. Here are some steps you can take to troubleshoot and resolve the error state on your Brother printer:

1. Check for Error Message:
Look for any error messages or codes displayed on the printer's control panel. This can help identify the specific issue.

2. Restart the Printer:
Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on again. This can often resolve minor glitches.

3. Clear Paper Jams:
Check for any paper jams or obstructions inside the printer. Clearing any jams can help eliminate errors.

4. Check Ink or Toner Levels:
Low ink or toner levels can trigger error states. Check the ink or toner levels and replace cartridges if necessary.

5. Update Printer Drivers:
Outdated or corrupted printer drivers can cause errors. Update the printer drivers to the latest version from the Brother website.

Greetings,
Peter
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